FAQs

Open My Account and enter your first name, last name, email and a password of at least 8 characters with a letter and a number. A phone number is optional.

Follow the verification link emailed to you. If you need help with verification, contact customer service. Verify your email before signing in.

Yes, guest checkout is available. An account lets you view order history, manage saved addresses and keep a wishlist.

Select Lost your password on the login page and follow the reset link sent to your email address.

We deliver throughout Canada. Enter your delivery address at checkout to see available shipping options.

Standard delivery costs C$20 and takes 7 days. Express delivery costs C$50 and takes 3–5 days. Applicable taxes are shown before payment.

Yes. Select Ship to a different address at checkout and complete the required address fields. Check your city, province and postal code before placing your order.

Credit and debit cards are accepted through Stripe. This store currently operates in demo test mode.

Checkout displays an error explaining the problem. Check your details and try again with a valid payment method. Contact us if you need help.

Registered customers can manage cards under My Account → Payment methods. Stripe securely stores the payment details; the store uses a payment token for future purchases.

After successful payment, an order confirmation appears and a confirmation email is sent. In this local demo, emails are captured by the local mail testing service.

You can cancel within 48 hours of placing an order, before shipment. Open My Account → Orders → View, select a reason and confirm cancellation. An email confirms the cancellation. Refunds are reviewed separately by customer service.

Cancellation is unavailable after 48 hours, after shipment or when the order status is ineligible. The order details page displays the reason.

Use our contact form with your order number and the item concerned. Our team will explain the next steps. You can also email info@threadly.world.

Use the contact form below or call +1 289 652 2631. We are available Monday–Saturday, 9 AM–5 PM Eastern Time. After submitting an enquiry, you receive a ticket number on screen and by email.